Council is responsible for water & waste water management and is required under the Water Supply (Safety and Reliability) Act 2008 to develop customer service standards to protect customers. The Council is seeking feedback on the Douglas Shire Council’s proposed Water & Waste Water Management Service Standards for 2020 to 2025. Have your say on this important document. Do these standards meet your expectations? i.e. water quality standards, response times, infrastructure management. How do these standards stack up against other comparable Councils? Don’t miss out on having your say on the standard of service you receive. The DSRA will be compiling a detailed response to Council on the proposed standards. Let us know what you think by sending an email to firstname.lastname@example.org or email@example.com. For a copy of the Standards go to the link below.